Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
What is the shipping timeframe for my order?
Standard domestic orders typically arrive within 5-7 business days. International shipping may take 10-14 business days depending on your location and customs processing.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our online returns portal with your order number and email address to generate a prepaid shipping label.
How can I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Can I modify my order after it has been placed?
Because we process orders quickly, we can only make changes within 60 minutes of purchase. Please contact our support team immediately via live chat for assistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.